Making Life Easy for Citizens and Businesses in Portugal: Administrative Simplification and e-Government

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Publication Date: June 2008
Pages: 162

This report analyses Portugal’s simplification programme, known as the Simplex initiative, and finds that it has come far in a short time with the transformation of its public sector and its service delivery. By targeted use of e-government, Portugal is in the process of making citizens’ and businesses’ everyday life easier through administrative simplification supported by an increasing number of coherent and integrated services accessible online.

Achieving a simpler public sector more responsive to demands from citizens and businesses requires strong political commitment and drive for achieving administrative simplification and e-government goals.

Among its achievements, the report says that the time taken to register a company, for example, has been reduced from 54 days to under 48 minutes.

The review is the first study undertaken by the OECD to analyse the successes and challenges of both administrative simplification and e-government in a national context. It makes proposals for action that can help countries improve their simplification efforts.

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Table of contents

Assessments and Proposals for Action

Evaluations et mesures proposées

   Chapter 1. Country Profile and Context
   Chapter 2. Policies and Strategies
   Chapter 3. Legal and Regulatory Context
   Chapter 4. E-Government for Simplification
   Chapter 5. Implementation Tools
   Chapter 6. Performance Tools

Annex A. Economic and Social Background

Annex B. Public Governance Structure in Portugal

Annex C. History of e-Government in Portugal

Annex D. Methodology

Annex E. Survey on the Simplex Programmes, October-December 2007

Annex F. Main Initiatives in Simplex 2006-2008

How to obtain this publication

Once available, the final publication can be obtained through one of the following:

Subscribers and readers at subscribing institutions can access the online edition via SourceOECD, our online library.
Non-subscribers can purchase the PDF e-book and/or paper copy via our Online Bookshop.
Order from your local distributor.
Government officials with accounts (subscribe) can go to the "Books" tab on OLIS.

Further information is available upon request from Mr. Yih-Jeou Wang, e-mail: yih-jeou.wang@oecd.org, or Mr. Flemming Norling Olsen, e-mail: flemming.olsen@oecd.org.

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